Return & Exchange Policy
We accept the exchange of unused and undamaged items, within 30 days of delivery to you. All returns must be made to the KIX store in Tropical Plaza. In case you want to return a product, you can exchange or get a credit note at the store. It should be in its original packaging accompanied by proof of purchase . Kindly note that at this time, we can only accept the credit notes in the store.
Returned items will be examined once received. Failing to meet the qualifying conditions mentioned, they will not be accepted.
Refund for prepaid order will be made back to the same credit card. Please ensure that you bring in your credit card and ID when you bring in the items for exchange.
IIf you need to cancel an order, please call us from Monday to Saturday 10 to 6:30 at 8769068940 as soon as you can. If the order has not been dispatched, we can facilitate cancellation otherwise you will have to bring in the item in-store and get an exchange or credit note.
We advise you to kindly recheck your size measurements before placing your order and making the payment, to avoid any size-related issues after the order is shipped. Size charts are attached and you can also call the kix store to speak to a sales rep.